delivery, refunds and returns

Delivery Information

UK deliveries will normally be with you within 2-3 days, please contact us if you have not received your order after 4 working days.

We do not currently send to EU countries due to export regulations. Deliveries to the Rest of the World can vary depending on your location at around 10-12 days. Orders over 2KG in weight will be sent via UPS tracked service and will often arrive in 5-6 days. We will inform you at time of posting and send you a tracking number.

Returns & Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return simply send your purchase back to us at :

GREEN MAGIC PUBLISHING, THE SEED FACTORY, ALLER, SOMERSET, TA10 0QN

If you are returning the item because you no longer require it then just send it back, you are responsible for return shipping and packaging costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-5 days.

If you haven’t received a refund yet, first check your bank account again, then email us info@greenmagicpublishing.com and we will follow up the refund.

Exchanges

If you are returning the item due to damage for an exchange – then please contact us first, info@greenmagicpublishing.com

Need help?

Contact us at info@greenmagicpublishing.com for questions related to refunds and returns.